Terms and Conditions
At HeyHorse, we are passionate about developing products and services that enhance connections, support communities, and drive business growth. Our various products, applications, services, technologies, and software, all of which we collectively term "Products". These Products are offered by HeyHorse, LLC (“HeyHorse).
Our main source of revenue is advertising, which involves businesses, organizations, and individuals supporting our operations in exchange for the chance to show you advertisements that are relevant to your interests. By using our Products, you agree to let us display these targeted advertisements, which are tailored based on your personal data.
We adhere to a firm policy against selling your personal data to advertisers. Also, we do not share identifiable personal information (such as your name, email, or other contact information) with advertisers unless you give us explicit permission. Our approach allows advertisers to define their desired audience, and we then present ads to members who fit this profile. We also provide advertisers with performance metrics for their ads, helping them gauge user engagement with their content.
For insights on how we collect, use, and protect your personal data, and its impact on the advertisements you encounter, we encourage you to read our Privacy Policy.
Member Services
Personalized Experience
HeyHorse offers a personalized experience for every member. The posts, stories, events, advertisements, and other content you encounter are tailored to your preferences and activities. We optimize your HeyHorse experience by considering your interactions and settings, curating content that we believe will resonate with you.
Connecting You with Others
We assist in connecting you with individuals, groups, and organizations that are relevant to you. Our suggestions, including recommended groups to join or events to attend, are intended to align with your interests and activities.
Express Yourself and Communicate
HeyHorse provides a platform where you can express yourself through sharing thoughts, photos, videos, and stories. It enables you to message other members, organize events, form groups, and technologies like artificial intelligence and augmented reality to make your posts more interactive and enjoyable.
Personalized and Contextual Offers
We curate ads and special offers that align with your interests on HeyHorse, introducing you to new and exciting products and services from various businesses.
Commitment to Safety and Security
Ensuring your security on HeyHorse is paramount. We diligently maintain the safety of our platform and act decisively against misuse, including content removal or engaging with law enforcement if necessary.
Continuous Improvement
We're constantly evolving HeyHorse through research, analyzing user interactions and experimenting with new features to enhance your experience with our services.
Seamless Experience Across HeyHorse Products
Our goal is to use technology to create a frictionless and connected experience for you throughout all HeyHorse Products. For instance, linking your device’s contacts to HeyHorse simplifies connecting with them on HeyHorse.
Global Access to Our Services
To provide our services worldwide, we move and store data globally, including outside your country. This is necessary for HeyHorse to work everywhere.
Please note, by using HeyHorse, you agree to these terms of service. For more detailed information, you are encouraged to review our Privacy Policy.
How HeyHorse is Funded
HeyHorse’s goal is to help connect the community and make the equestrian life easy and enjoyable for people and the horses. To bring this to life, HeyHorse generates revenue from two main streams:
Subscriptions
Advertising
Subscription Model
Our service operates on a subscription basis. Enjoy a range of features and services with our monthly or annual plans.
Personalized Ads
You will see personalized ads and sponsored content. Businesses and organizations pay us to show these ads on HeyHorse. We use information like what you do and what you like to make these ads more relevant to you.
Ads Tailored to You, Keeping Privacy Intact
Our advertising system is designed to prioritize your privacy. We present you with relevant ads without compromising your identity to advertisers. Your personal data is not for sale. Advertisers specify their target audience criteria, such as horse enthusiasts aged 18-35, and we then display these ads to members who fit this profile, all while keeping your personal information secure and private.
Performance Reports for Advertisers
We assist advertisers by providing insights into the performance of their ads. For instance, we might inform them about the number of women aged 25-34 in California with an interest in horse tack who viewed their advertisement. We do not disclose identifiable personal details, such as your name or email address, to these advertisers without your explicit consent.
Using Your Data
We use your personal data to offer these services. You can find out how we collect and use your information in our Privacy Policy.
Your Responsibilities on HeyHorse
We offer HeyHorse services to support our mission and community. In return, we ask you to commit to the following:
Who Can Use HeyHorse
Be Real and Responsible: It's important to use your real name, share accurate information about yourself, maintain just one personal account, and safeguard your password, ensuring no one else has access to your HeyHorse account.
Age and Legal Restrictions: You need to be at least 13 years old to use HeyHorse. Additionally, if you are a convicted sex offender, have had your account disabled due to a breach of our terms, or are legally barred from using services like ours, then you are not permitted to use HeyHorse.
Sharing and Behavior Guidelines
Play by the Rules: Engage in lawful and honest activities. Share only content that you own or have permission to use. Be mindful and respectful of others' rights, especially concerning intellectual property.
Spread Positivity and Do No Harm: Keep the digital environment healthy - no spreading viruses, spam, or anything that could damage HeyHorse or disrupt others' enjoyment. Also, please don't gather data from HeyHorse without our permission.
Use Access Wisely: Be responsible with usernames, passwords, and access tokens. Gathering, buying or selling data from HeyHorse is not authorized.
Respect Our Systems: Don’t misuse our reporting or appeals processes.
Consequences for Violations
Content Moderation and Account Access: Should any rules be broken, we might have to remove content or limit access. Repeated or serious violations could lead to account suspension or even termination.
Notification and Review: If we remove your content, we’ll let you know and explain how you can request a review, unless it poses legal risks or harms our community.
Reporting and Compliance
Community Support: If you come across anything that breaks these rules, let us know.
Legal and Regulatory Compliance: We may remove or restrict access to content or features to comply with legal or regulatory requirements.
By using HeyHorse, you agree to these commitments.
Permissions You Give to HeyHorse
When you use HeyHorse, you give us certain permissions to help run our services:
Using Your Content
Ownership Stay with You: Anything you create and share on HeyHorse, like photos and videos, is yours. You retain all your ownership rights.
License: To help us provide and improve our services, you give us permission (a license) to use your content. This doesn’t change your ownership rights.
Understanding the License: Let's say you share a photo. You're allowing us to store, duplicate, and share it with others, but always respecting your privacy settings. This license is no longer valid once you remove your content from our platform.
Deleting Your Content
In Your Hands: If you decide to delete your account, it will erase all of your personal content. But keep in mind, anything you've shared in group spaces, like photos in shared albums, might still be visible to other members.
Data Deletion Timeline: Removing your content from HeyHorse can take up to 90 days. During this period, your content won't be visible to other users. It might take another 90 days to completely erase it from our backup systems.
Exceptions to Immediate Deletion
Others Using Your Content: If others haven't deleted your content they used, the license continues until they delete it.
Technical Limitations: If technical issues delay deletion, we’ll do it as soon as possible.
Legal and Safety Reasons: We might keep content longer for legal reasons, to help with investigations, ensure safety and security, or comply with legal obligations.
Your Identity in Ads and Sponsored Content
When you interact with ads or sponsored content on our platform, you are giving HeHorse permission to use your name and profile picture. For instance, we might display to other members that you liked a particular post or are interested in an event. Only those whom you've permitted to view your activities will see these ads. It's important to note that this use of your name and image is without any financial compensation to you.
Software Updates
Automatic Updates: If you download or use our software, you agree to automatically receive updates when they’re available.
Using HeyHorse Intellectual Property
As you engage with HeyHorse, it's important to understand our content policies and your rights:
Our Content in Your Posts
What We Own: If you use images, designs, videos, or sounds from HeyHorse in your posts, remember, we own that content.
Your Content is Yours: You keep the rights to the content you create and share.
Using Our Copyrights and Trademarks
Please enjoy the great features available on HeyHorse, but remember that these remain our property. You should use them according to our guidelines. Modifying, translating, creating new versions, or dissecting our products or their components to inspect the code is not allowed, unless the law explicitly allows it.
Updates to HeyHorse's Terms
Why We Update Terms
Enhancements and Innovations: Our commitment to enhancing and expanding our services often leads us to introduce new features. To accommodate these changes, we occasionally need to update our Terms.
Ensuring Safety and Legal Compliance: Our updates also ensure that we stay aligned with safety requirements and legal regulations.
Staying Informed About Changes
Advance Notice: You will receive notification of any changes to our Terms.
Your Acceptance
By continuing to use HeyHorse after the updates, you agree to the new Terms.
Opt-Out Option: If you don’t agree with the new Terms, you can always delete your account.
These updates are part of making HeyHorse better for everyone. We hope you'll stay with us, but the choice is always yours!
Account Suspension or Termination
Reasons for Account Suspension or Termination on HeyHorse
Maintaining a Positive Community: Our goal is to keep HeyHorse a welcoming and safe place for everyone. Therefore, serious or repeated violations of our Terms or Policies, particularly our Community Guidelines, may lead to the suspension or even permanent closure of your account.
Respecting Legal and Intellectual Property Rights: Persistent infringement of others' intellectual property rights, or legal requirements, may necessitate the closure of your account.
Account Management Issues: We may also need to suspend or close your account if it has not been verified, has been inactive for an extended period, or if there's evidence of unauthorized use.
You Will Be Notified
Notification: If your account is suspended or closed, we'll make attempt to inform you and outline the options available for requesting a review. However, this might not be possible in cases where it could lead to legal issues, harm our community, or disrupt our services.
Addressing Potential Errors
Getting Help: If you believe your account was disabled by mistake, please reach out to us at support@heyhorse.co. We can guide you through the necessary steps to potentially rectify the situation.
What Happens After Closure
Continued Terms Applicability: Even if your account is deleted or closed by us, our agreement under these Terms ceases. However, certain sections of the Terms may still remain in effect.
Account suspension or closure is a measure we take to maintain a positive and secure environment on HeyHorse. If you find yourself in this situation, know that there is a procedure to address it, and we are here to assist you through the process.
Limits on Liability
HeyHorse is dedicated to delivering incredible Products and have set clear guidelines for their use. However, please understand that our Products are offered "as is." While we aim for them to be safe, secure, and free of errors, we cannot guarantee that they will always function without any errors, disruptions, or imperfections.
To the extent the law allows, we DISCLAIM ALL WARRANTIES, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Remember, we do not have control over, nor are we responsible for, the actions or content of users, whether it's their conduct, online or offline, or any content they share, even if it's offensive, inappropriate, or objectionable.
Unforeseen issues can arise with our Products, and in such instances, our liability is limited to the maximum extent permitted by law. We are not liable for any loss of profits, revenues, information, or data, nor for consequential, special, indirect, exemplary, punitive, or incidental damages linked to these Terms or the HeyHorse Products. This applies regardless of the nature of the liability, including negligence, even if we've been advised of the possibility of such damages. Our total liability related to these Terms or the HeyHorse Products won't exceed the greater of $100 or the amount you've paid us in the past twelve months.
Acknowledgement of Risks: We would like to remind all users that interacting with and being around horses can involve inherent risks. Despite all safety measures, accidents, injuries, and even fatal incidents can occur. Users should always be aware of these risks and engage in horse-related activities with caution and at their own risk.
Limitation of Liability for Information Provided: The information provided in HeyHorse products, including but not limited to advice, tips, and guidelines, is intended for general informational purposes only. HeyHorse does not assume liability for any actions taken based on this information, and users agree to hold HeyHorse harmless from any claims, losses, damages, or negative outcomes that may result from the information obtained from our products. Users should always seek professional advice when needed.
Managing Disputes
Our goal is to establish clear rules to reduce the chances of disputes. However, it's important to know how any disagreements will be addressed.
Resolving Disputes: Location and Legal Framework
Jurisdiction: Disputes relating to these Terms or your use of HeyHorse Products will be resolved in the U.S. District Court for the Northern District of California.
Governing Law: Disputes will be governed by California law, irrespective of its conflicts of law principles.
Court Proceedings: By using HeyHorse, you consent to resolve any such disputes in these courts.
HeyHorse's Approach to Legal Matters
Legal Actions: If necessary, HeyHorse reserves the right to initiate legal proceedings against you in your own country.
Other Terms
This document represents the entire agreement between you and HeyHorse, LLC concerning your use of our Products. It supersedes all prior agreements or understandings.
Some of our Products come with additional terms. If you use these particular services, those extra terms become an integral part of our agreement with you.
In cases where there is a discrepancy between these general Terms and the supplemental ones for specific Products, the supplemental terms will take precedence.
Enforceability and Amendments
If any part of these Terms is deemed unenforceable, that section will be modified as little as necessary to make it enforceable. If it cannot be made enforceable, it will be removed, while the rest of the Terms remain effective and intact.
Not enforcing a part of these Terms doesn’t mean we waive our right to do so later. Also, any changes to these Terms or any waivers need to be in writing and officially signed by us to be valid.
These Terms are strictly between you and HeyHorse, LLC. They don't give rights to any third parties.
We reserve the right to transfer our rights and obligations under these Terms. This can happen in cases of a merger, acquisition, sale of assets, by law, or through other means.
Changing Usernames: We might change your username in specific situations, like trademark claims.
We appreciate when you share your ideas and feedback with us. If you do share them, we might use these ideas and suggestions freely, and we're not obligated to offer compensation or keep them confidential.
We reserve all rights not expressly granted to you.
Last updated: February 1, 2024
